http://www.informaworld.com/smpp/title~content=t713636505~db=all informaworld: articles recently published in The Service Industries Journal Routledge Articles recently published in The Service Industries Journal RSS feed of the most recently published articles of The Service Industries Journal 2010-04-01 undefined The Service Industries Journal 0264-2069 weekly 1 2010-04-01T00:00+00:00 Foreword http://www.informaworld.com/smpp/content~content=a917044399~db=all~jumptype=rss Ganz, Walter 30 4 477 478 Public and private services transformation in the CEECs http://www.informaworld.com/smpp/content~content=a917039936~db=all~jumptype=rss Stare, Metka Burger, Anze 30 4 479 496 Dynamic regional competitiveness in the creative economy: can peripheral communities have a place? http://www.informaworld.com/smpp/content~content=a915004571~db=all~jumptype=rss Nelson, Ross Ström, Patrik 30 4 497 511 Services and high skills: a new challenge for developing medium-sized cities http://www.informaworld.com/smpp/content~content=a917041020~db=all~jumptype=rss Monnoyer, Marie-Christine Philippe, Jean Léo, Pierre-Yves 30 4 513 529 Determinants of change in service employment in the United States 1998-2005: findings based on a new classification of industries http://www.informaworld.com/smpp/content~content=a917042970~db=all~jumptype=rss Beyers, William 30 4 531 547 The case of market and system failures in services innovation http://www.informaworld.com/smpp/content~content=a917040451~db=all~jumptype=rss Hertog, Pim Den Gallego, Jorge Rubalcaba, Luis 30 4 549 566 The stakeholder product brand and decision making in retail financial services http://www.informaworld.com/smpp/content~content=a917044334~db=all~jumptype=rss Devlin, James 30 4 567 582 Competitiveness by design and inimitability through service: understanding the dynamics of firm-based competition in the West Midlands jewellery and lock industries http://www.informaworld.com/smpp/content~content=a917040513~db=all~jumptype=rss Taylor, Michael Bryson, John R. 30 4 583 596 Exploring service design in the context of architecture http://www.informaworld.com/smpp/content~content=a917042434~db=all~jumptype=rss Holopainen, Mari 30 4 597 608 Strategies towards innovative services: findings from the German service landscape http://www.informaworld.com/smpp/content~content=a917043539~db=all~jumptype=rss Moeslein, Kathrin M. Neyer, Anne-Katrin Koelling, Marcus 30 4 609 620 Testing of service concepts http://www.informaworld.com/smpp/content~content=a917041333~db=all~jumptype=rss Meiren, Thomas Burger, Thomas 30 4 621 632 Shopping mall management and entertainment experience: a cross-regional investigation http://www.informaworld.com/smpp/content~content=a914342079~db=all~jumptype=rss Tsai, Shu-pei 30 3 321 337 Contingency factors on the success of services for social integration and job placement schemes http://www.informaworld.com/smpp/content~content=a914413642~db=all~jumptype=rss Ribeiro Soriano, Domingo Sanchis Palacio, Joan Ramon 30 3 339 357 The impact of the tertiarization process in Spanish economic growth from a regional perspective http://www.informaworld.com/smpp/content~content=a915923442~db=all~jumptype=rss Melchor, Elías Genaro, Dolores 30 3 359 374 Delineating the effect of market orientation on services performance: a component-wise approach http://www.informaworld.com/smpp/content~content=a915923229~db=all~jumptype=rss Tsiotsou, Rodoula H. 30 3 375 403 Being good or being known: corporate governance, media coverage, and earnings announcements http://www.informaworld.com/smpp/content~content=a914414420~db=all~jumptype=rss Chou, Pin-Huang Chih, Hsiang-Hsuan Chih, Hsiang-Lin 30 3 405 420 Customer satisfaction, corporate image, and service quality in professional services http://www.informaworld.com/smpp/content~content=a916213429~db=all~jumptype=rss Pettinicchio, Angela Moizer, Peter Cameran, Mara 30 3 421 435 A conceptual framework to analyse hospital competitiveness http://www.informaworld.com/smpp/content~content=a916161109~db=all~jumptype=rss Figueiredo, José Barbosa, Natália Eiriz, Vasco 30 3 437 448 Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale http://www.informaworld.com/smpp/content~content=a916163721~db=all~jumptype=rss Fu, Hwai-Hui Shih, Meng-Hsun Tsai, Hsien-Tang Wu, Jerry Chun-Teh 30 3 449 462 Multi-unit versus single-unit franchising: assessing why franchisors use different ownership strategies http://www.informaworld.com/smpp/content~content=a916163146~db=all~jumptype=rss Vázquez, Luis González, Isabel Suárez Gómez, Roberto Sánchez 30 3 463 476 Investigation of agency agreement formation: new opportunities for marketing relationship development in service industries http://www.informaworld.com/smpp/content~content=a913311229~db=all~jumptype=rss Hemphill, Elizabeth 30 2 149 169 Effects of shifts in monetary policy on hospitality stock performance http://www.informaworld.com/smpp/content~content=a913433329~db=all~jumptype=rss Huang, Shi-Shen Liao, Chao-Ning Chen, Ming-Hsiang 30 2 171 184 Supplier involvement and customer involvement effect on new product development success in the financial service industry http://www.informaworld.com/smpp/content~content=a913433164~db=all~jumptype=rss Chen, Jyh-jye Chien, Shu-Hua 30 2 185 201 Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing http://www.informaworld.com/smpp/content~content=a913434177~db=all~jumptype=rss Fan, Yi-Wen Ku, Edward 30 2 203 223 Business success factors and innovation in Canadian service sectors: an initial investigation of inter-sectoral differences http://www.informaworld.com/smpp/content~content=a913564396~db=all~jumptype=rss Hector, John Doutriaux, Jérôme Chamberlin, Tyler 30 2 225 246 Does climate matter? An examination of the relationship between organisational climate and OCB among Israeli teachers http://www.informaworld.com/smpp/content~content=a913434835~db=all~jumptype=rss Keren, Danny Cohen, Aaron 30 2 247 263 The service triad: modelling dialectic tensions in service encounters http://www.informaworld.com/smpp/content~content=a913434397~db=all~jumptype=rss Gyimóthy, Szilvia Andersson-Cederholm, Erika 30 2 265 280 Logistics service capabilities and firm performance of international distribution center operators http://www.informaworld.com/smpp/content~content=a914342315~db=all~jumptype=rss Yang, Ching-Chiao Lu, Chin-Shan 30 2 281 298 A consumption emotion measurement development: a full-service restaurant setting http://www.informaworld.com/smpp/content~content=a914372062~db=all~jumptype=rss Barrett, Betsy Back, Ki-Joon Han, Heesup 30 2 299 320 For and against? An exploration of inadvertent influences of policies on KIBS industries in the Finnish policy setting http://www.informaworld.com/smpp/content~content=a916750859~db=all~jumptype=rss Kuusisto, Jari Kolehmainen, Jari Viljamaa, Anmari 0 0 71 84 Innovation policy, services and internationalisation: the role of technology centres http://www.informaworld.com/smpp/content~content=a916746113~db=all~jumptype=rss Mas-Verdú, Francisco Baviera-Puig, Amparo Martinez-Gomez, Victor 0 0 43 54 Knowledge-intensive service activities in the success of the Australian mining industry http://www.informaworld.com/smpp/content~content=a916742522~db=all~jumptype=rss Martinez-Fernandez, Cristina 0 0 55 70 State and the software: public policies in the shaping of the Indian software sector http://www.informaworld.com/smpp/content~content=a916754588~db=all~jumptype=rss Krishna, Venni Venkata Sarma, Mahesh 0 0 25 42 Government policies and services: an approach to the international context http://www.informaworld.com/smpp/content~content=a916741335~db=all~jumptype=rss Dobón, Salvador Roig Ribeiro, Domingo Mas-Verdu, Francisco 0 0 1 10 Government policies and services: an approach to the international context http://www.informaworld.com/smpp/content~content=a913155325~db=all~jumptype=rss Dobón, Salvador Roig Ribeiro, Domingo Mas-Verdu, Francisco 30 1 1 10 International professional service firms: how do they affect government policy? http://www.informaworld.com/smpp/content~content=a913155535~db=all~jumptype=rss Welsh, Dianne H. B. Simon, Gary L. 30 1 11 23 State and the software: public policies in the shaping of the Indian software sector http://www.informaworld.com/smpp/content~content=a916213614~db=all~jumptype=rss Krishna, Venni Venkata Sarma, Mahesh 30 1 25 42 Innovation policy, services and internationalisation: the role of technology centres http://www.informaworld.com/smpp/content~content=a913155268~db=all~jumptype=rss Mas-Verdú, Francisco Baviera-Puig, Amparo Martinez-Gomez, Victor 30 1 43 54 Knowledge-intensive service activities in the success of the Australian mining industry http://www.informaworld.com/smpp/content~content=a913155444~db=all~jumptype=rss Martinez-Fernandez, Cristina 30 1 55 70 For and against? An exploration of inadvertent influences of policies on KIBS industries in the Finnish policy setting http://www.informaworld.com/smpp/content~content=a913157113~db=all~jumptype=rss Kuusisto, Jari Kolehmainen, Jari Viljamaa, Anmari 30 1 71 84 Promotion of service industries by means of entry restriction: the case of operators in the slot machine industry http://www.informaworld.com/smpp/content~content=a916834082~db=all~jumptype=rss Safón, Vicente 30 1 85 97 Policies to enhance the 'hidden innovation' in services: evidence and lessons from the UK http://www.informaworld.com/smpp/content~content=a916834012~db=all~jumptype=rss Savona, Maria Kitson, Michael Grinevich, Vadim Abreu, Maria 30 1 99 118 Support policy for the tourism business: a comparative case study in Spain http://www.informaworld.com/smpp/content~content=a916834271~db=all~jumptype=rss Ribeiro, Domingo Toledano, Nuria Urbano, David 30 1 119 131 Public funding for product, process and organisational innovation in service industries http://www.informaworld.com/smpp/content~content=a916833946~db=all~jumptype=rss Montoro-Sanchez, Angeles Un, C. Annique 30 1 133 147 Accounting for operating environments in measuring water utilities' managerial efficiency http://www.informaworld.com/smpp/content~content=a911107941~db=all~jumptype=rss Sáez-Fernández, Francisco J. González-Gómez, Francisco Picazo-Tadeo, Andrés J. 29 6 761 773 Perceived value and customer loyalty in financial services http://www.informaworld.com/smpp/content~content=a911130789~db=all~jumptype=rss García, Javier Sánchez Fandos Roig, Juan Carlos Moliner Tena, Miguel Ángel 29 6 775 789 Spatial spillovers and employment growth in the service sector http://www.informaworld.com/smpp/content~content=a912424386~db=all~jumptype=rss Bishop, Paul 29 6 791 803 Acquisition pattern analysis for evolutionary database marketing http://www.informaworld.com/smpp/content~content=a911122218~db=all~jumptype=rss Paas, Leonard 29 6 805 812 How passive ownership restrictions affect the rate of franchisee failure http://www.informaworld.com/smpp/content~content=a911417288~db=all~jumptype=rss Vázquez, Luis 29 6 847 859 Coping with national health insurance: Strategic behaviours of Taiwan's hospitals http://www.informaworld.com/smpp/content~content=a911414396~db=all~jumptype=rss Chen, Yi-Hua Yang, Che-Ming Sheu, Mei-Ling Hsu, Yi-Hsin Lu, Ning Huang, Kuo-Cherh 29 6 861 873