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From the Editors
From the Editor
Janice C. Sipior
Page 95
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From the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management
Aileen Cater-Steel
Pages 96 – 97
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Themed Articles: ICT Governance, Strategic Alignment and Service Management
Exploring IT Governance in Theory and Practice in a Large Multi-National Organisation in Australia
Phyl Willson; Carol Pollard
Pages 98 – 109
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Creating Better Governance of Offshore Services
Judith C. Simon;  Robin S. Poston; Bill Kettinger
Pages 110 – 122
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An Exploratory Study into IT Governance Implementations and its Impact on Business/IT Alignment
Steven De Haes; Wim Van Grembergen
Pages 123 – 137
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A Simple Instrument to Measure IT-Business Alignment Maturity
Mohammed Khaiata; Imran A. Zualkernan
Pages 138 – 152
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Confusion in the Ranks: IT Service Management Practice and Terminology
MaryAnne Winniford;  Sue Conger; Lisa Erickson-Harris
Pages 153 – 163
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Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study
Carol Pollard; Aileen Cater-Steel
Pages 164 – 175
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Market Potential for ITSM Graduates: A Survey
Sue Conger;  Ramesh Venkataraman;  Alex Hernandez; Jack Probst
Pages 176 – 181
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Regular Articles
Understanding Enterprise System Customization: An Exploration of Implementation Realities and the Key Influence Factors
Marc N. Haines
Pages 182 – 198
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Using Business Intelligence Tools to Help Manage Costs and Effectiveness of Business-to-Business Inside-Sales Programs
Guy Gessner; Richard A. Scott Jr.
Pages 199 – 208
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Through a Glass, Darkly
Frivolous Research
Robert L. Glass
Pages 209 – 210
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