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Editorials
From the Editor
Janice C. Sipior
Pages 99 – 100
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From the Editor
Mark N. Frolick
Page 101
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Themed Article: Business Intelligence
Continental Airlines Continues to Soar with Business Intelligence
Barbara H. Wixom;  Hugh J. Watson;  Anne Marie Reynolds; Jeffrey A. Hoffer
Pages 102 – 112
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Critical Success Factors in Business Performance Management—Striving for Success
Thilini R. Ariyachandra; Mark N. Frolick
Pages 113 – 120
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Business Intelligence: An Analysis of the Literature
Zack Jourdan;  R. Kelly Rainer; Thomas E. Marshall
Pages 121 – 131
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Management Support with Structured and Unstructured Data—An Integrated Business Intelligence Framework
Henning Baars; Hans-George Kemper
Pages 132 – 148
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Understanding Data-Driven Decision Support Systems
Daniel J. Power
Pages 149 – 154
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The Intelligent New Business Electronic Application and Automated Underwriting Solution at The Western-Southern Life Insurance Company
Elaine Crable;  James Brodzinski; Mark Frolick
Pages 155 – 158
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Regular Article
Role Negotiation and Interaction: An Exploratory Case Study of the Impact of Management Consultants on ERP System Implementation in SMEs in Taiwan
Ruey-Shun Chen;  Chia-Ming Sun;  Marilyn M. Helms; Wen-Jang (Kenny) Jih
Pages 159 – 173
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Applying a Market-Based Approach to the Development of a Sharing-Enabled KM Model for Knowledge-Intensive Small Firms
Pi-Sheng Deng
Pages 174 – 187
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IT Strategy and Innovation
Including the CIO in Top Management
William R. King
Pages 188 – 189
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Through a Glass, Darkly
Divided by a Common Language: The Story of Requirements Triage
Robert L. Glass
Pages 190 – 191
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Bookisms
Number Crunching for Fun and Profit
Paul Gray
Pages 192 – 196
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