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"POWER QUALITY SYSTEM," A NEW SYSTEM OF QUALITY MANAGEMENT FOR GLOBALIZATION: TOWARDS INNOVATION AND COMPETITIVE ADVANTAGES 

Authors: Hamzah Abdul-Rahman a; M. A. Berawi a
Affiliation:   a Civil Engineering Department, University of Malaya, Kuala Lumpur, Malaysia.
DOI: 10.1080/713843985
Publication Frequency: 4 issues per year
Published in: journal Quality Assurance, Volume 9, Issue 1 January 2002 , pages 5 - 30
Number of References: 17
Formats available: PDF (English)

The circumstances under which this title is published have changed:

Reason for change: merged
Date of change: 2006

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Abstract

Knowledge Management (KM) addresses the critical issues of organizational adoption, survival and competence in the face of an increasingly changing environment. KM embodies organizational processes that seek a synergistic combination of the data and information processing capabilities of information and communication technologies (ICT), and the creative and innovative capacity of human beings to improve ICT. In that role, knowledge management will improve quality management and avoid or minimize losses and weakness that usually come from poor performance as well as increase the competitive level of the company and its ability to survive in the global marketplace. To achieve quality, all parties including the clients, company consultants, contractors, entrepreneurs, suppliers, and the governing bodies (i.e., all involved stakeholders) need to collaborate and commit to achieving quality. The design based organizations in major business and construction companies have to be quality driven to support healthy growth in today's competitive market. In the march towards vision 2020 and globalization (i.e., the one world community) of many companies, their design based organizations need to have superior quality management and knowledge management to anticipate changes. The implementation of a quality system such as the ISO 9000 Standards, Total Quality Management, or Quality Function Deployment (QFD) focuses the company's resources towards achieving faster and better results in the global market with less cost. To anticipate the needs of the marketplace and clients as the world and technology change, a new system, which we call Power Quality System (PQS), has been designed. PQS is a combination of information and communication technologies (ICT) and the creative and innovative capacity of human beings to meet the challenges of thenewworldbusinessandtodevelop high quality products.
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