Identifying Innovators in Consumer Service Markets
Authors:
Leisa Reinecke Flynn a;
Ronald E. Goldsmith a
| Affiliation: | a College of Business Administration, Florida State University, Tallahassee, FL |
DOI:
10.1080/02642069300000052
Publication Frequency:
12 issues per year
Subjects:
Business & Management;
Service Industries;
Formats available:
PDF
(English)
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Abstract
This article describes the use of a short, valid, reliable self-report scale to measure consumer innovativeness in a service industry context, thereby identifying the potential earliest buyers in a specific service-market category. Suitable for mail questionnaire or personal interview, this six-item, Likert-type scale enables marketers and researchers to identify these important consumers prior to introducing any specific service innovation. This study used a survey of 185 adult men and women to demonstrate how the scale performs by giving valuable insights into the travel services market
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