The results of a questionnaire survey of the health information use and views of 723 subscribers of a digital interactive television service are presented. Subscribers using the service had access to the Living Health channel, a content database (mostly text) on a wide range of health topics. The questionnaire was distributed to Telewest subscribers in the Birmingham area. Sixty-seven per cent of subscribers who had queried a health information provision (Living Health) said that the information had either helped or helped them a lot in becoming better informed. A further 40% of users felt that the information they found had helped or helped a lot in their dealings with the doctor, and a further one-third of Living Health users said that the information found either helped or helped a lot in improving their condition. In addition, the NHS [National Health Service] Direct phone line and the Living Health service were significant as information sources that subscribers reportedly used as alternatives to seeing the doctor. The practice nurse was also significant, but only for those subscribers who said that this source was fairly important.