Online Access

I cannot access any of my organization's subscriptions.
Here are some possible reasons and solutions:

1. You have not signed in: Click the sign-in button and sign in using the username and password provided by your institution. For more help on usernames and passwords see Sign In help
2. Your IP address is not registered with us. Check with your librarian that the computer you are using should allow you access to the subscriptions.
3. The license that your institution holds does not cover the requested content. Check with your librarian

What do the access indicators mean?

Online Access Help for Institutional Account Administrators:

How to I get online access to my journal subscription?
If you are an existing online customer your subscription will be added to your account. The only exception to this will be when we receive a new order with an address that does not match our system. In this case you will receive an email. You will be asked to select a link within the email in order to add the subscription to your online account.

If you are a new customer, or have not previously taken up your online access, please ensure you have provided an email address with your order. We will send you an email inviting you to access your online subscriptions. You will be asked to select a link within the email in order to confirm your online account and provide IP details.

How do I check the IP ranges that I have registered?
Sign in with your administrator username and password.
Go to My Account, and select edit logins.
Your registered IP ranges will be displayed:

• If these appear to be incorrect, please update using the form. Any changes will not be active until they have been authorised by our online support team. This should take place within 24 hours.
• If the IP ranges appear to be correct but you are still experiencing problems, please use the web form to submit the following details:
  
  1. IP address of terminal being used to access informaworld.
  2. Browser version you are using.
  3. Journal or Book title, Volume/Issue number and page number you are trying to access
  4. Date and Time you attempted the access.
  5. If you receive an error message, the exact details of this. If possible please provide a screen print.

How do I set my institution up to use Athens on informaworld^TM?
To register your Athens details visit your My Account pages and edit your registration details. More information can be found in Registration help.