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The Service Industries Journal

This journal is listed in the ISI Social Science Citation Index under Management
Increasing to 14 issues in 2010
ISSN: 1743-9507 (electronic) 0264-2069 (paper)
Publication Frequency: 14 issues per year
Publisher: Routledge
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Original Articles
Market penetration strategies and the fee–performance relationship: the case of Spanish money mutual funds
Luis Muga; Rafael Santamaria
First Published on: 04 January 2010
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The effect of corporate reputations on customer perceptions and cross-buying intentions
Shih-Ping Jeng
First Published on: 04 January 2010
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The costs of lead bank–distressed borrower relationships: evidence from commercial lending in Taiwan
Tseng-Chung Tang
First Published on: 04 January 2010
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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Wansoo Kim;  Chihyung Ok; Kevin Patrick Gwinner
First Published on: 04 January 2010
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Climate perceptions and the customer orientation of frontline service employees
Filipe Jorge Coelho;  Mário Gomes Augusto;  Arnaldo Fernandes Coelho; Patrícia Moura Sá
First Published on: 04 January 2010
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International growth of banks: from competence-exploiting to competence-enhancing strategies?
Sergio Mariotti; Lucia Piscitello
First Published on: 04 January 2010
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Does organisational support promote citizenship? The moderating role of market-focused HRM
Mei-Ling Wang
First Published on: 04 January 2010
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Re-examining the risk–return relationship in banks using quantile regression
Ming-Yuan Leon Li
First Published on: 04 January 2010
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Exploring public house employee's perceptions of their status: a UK case study
Peter John Sandiford; Diane Seymour
First Published on: 04 January 2010
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Bank regulation and the process of internationalisation: A study of Japanese bank entry into London
John Barry Howcroft;  Rehan Ul-Haq; Richard Hammerton
First Published on: 04 January 2010
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Perceived power imbalance and customer dissatisfaction
Jungki Lee
First Published on: 10 December 2009
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Role of customer orientation in an integrative model of brand loyalty in services
Hong-Youl Ha; Joby John
First Published on: 20 November 2009
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Corporate brand image in retail banking: development and validation of a scale
Rafael Bravo;  Teresa Montaner; Jose M. Pina
First Published on: 20 November 2009
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How does a new institution spread? Travel agencies' adoption of the service quality assurance programme
Huei-Wen Pao;  Hsueh-Liang Wu; Wei-Hwa Pan
First Published on: 06 November 2009
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The tendency of advanced services to co-locate and the implications for regional government policy
C. Michael Wernerheim
First Published on: 05 November 2009
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The influence of innovation orientation on the internationalisation of SMEs in the service sector
Maria Ripolles Meliá;  Andreu Blesa Pérez; Salvador Roig Dobón
First Published on: 05 November 2009
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Challenges and strategies of local cultural cluster promotion policies in Korea
Jisun Choi
First Published on: 05 November 2009
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The knowledge exchange intermediary as service provider: a discussion and an Australian case
Damian Charles Hine;  Rachel Parker; David Ireland
First Published on: 05 November 2009
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Integrating transaction cost economics and the resource-based view in services and innovation
Fernando J. Peris Bonet;  Marta Peris-Ortiz; Ignacio Gil-Pechuan
First Published on: 05 November 2009
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Exploring service design in the context of architecture
Mari Holopainen
First Published on: 04 November 2009
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Regional innovation policies: the persistence of the linear model in Spain
Ignacio Fernandez de Lucio;  Francisco Mas-Verdu; Enrique Tortosa
First Published on: 04 November 2009
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The emergence of new modes of R&D services in Germany
Knut Koschatzky; Thomas Stahlecker
First Published on: 02 November 2009
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Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine
David Smallbone;  Friederike Welter;  Artem Voytovich; Igor Egorov
First Published on: 02 November 2009
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Evaluating European Union support for innovation in Spanish small and medium enterprises
Ana M. Romero-Martínez;  Marta Ortiz-de-Urbina-Criado; Domingo Ribeiro Soriano
First Published on: 02 November 2009
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On the identification of critical mass in Internet-based services subject to network effects
Jose Luis Arroyo-Barrigüete;  Ricardo Ernst;  Jose Ignacio López-Sánchez; Alejandro Orero-Giménez
First Published on: 02 November 2009
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