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The Service Industries Journal

This journal is listed in the ISI Social Science Citation Index under Management
Increasing to 14 issues in 2010
ISSN: 1743-9507 (electronic) 0264-2069 (paper)
Publication Frequency: 12 issues per year
Publisher: Routledge
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Original Articles
Role of customer orientation in an integrative model of brand loyalty in services
Hong-Youl Ha; Joby John
First Published on: 20 November 2009
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Corporate brand image in retail banking: development and validation of a scale
Rafael Bravo;  Teresa Montaner; Jose M. Pina
First Published on: 20 November 2009
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How does a new institution spread? Travel agencies' adoption of the service quality assurance programme
Huei-Wen Pao;  Hsueh-Liang Wu; Wei-Hwa Pan
First Published on: 06 November 2009
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The tendency of advanced services to co-locate and the implications for regional government policy
C. Michael Wernerheim
First Published on: 05 November 2009
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The influence of innovation orientation on the internationalisation of SMEs in the service sector
Maria Ripolles Meliá;  Andreu Blesa Pérez; Salvador Roig Dobón
First Published on: 05 November 2009
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Challenges and strategies of local cultural cluster promotion policies in Korea
Jisun Choi
First Published on: 05 November 2009
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The knowledge exchange intermediary as service provider: a discussion and an Australian case
Damian Charles Hine;  Rachel Parker; David Ireland
First Published on: 05 November 2009
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Integrating transaction cost economics and the resource-based view in services and innovation
Fernando J. Peris Bonet;  Marta Peris-Ortiz; Ignacio Gil-Pechuan
First Published on: 05 November 2009
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Exploring service design in the context of architecture
Mari Holopainen
First Published on: 04 November 2009
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Regional innovation policies: the persistence of the linear model in Spain
Ignacio Fernandez de Lucio;  Francisco Mas-Verdu; Enrique Tortosa
First Published on: 04 November 2009
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The emergence of new modes of R&D services in Germany
Knut Koschatzky; Thomas Stahlecker
First Published on: 02 November 2009
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Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine
David Smallbone;  Friederike Welter;  Artem Voytovich; Igor Egorov
First Published on: 02 November 2009
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Evaluating European Union support for innovation in Spanish small and medium enterprises
Ana M. Romero-Martínez;  Marta Ortiz-de-Urbina-Criado; Domingo Ribeiro Soriano
First Published on: 02 November 2009
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On the identification of critical mass in Internet-based services subject to network effects
Jose Luis Arroyo-Barrigüete;  Ricardo Ernst;  Jose Ignacio López-Sánchez; Alejandro Orero-Giménez
First Published on: 02 November 2009
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Miscellany
Foreword
Walter Ganz
First Published on: 02 November 2009
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Original Articles
Public and private services transformation in the CEECs
Anze Burger; Metka Stare
First Published on: 30 October 2009
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Testing of service concepts
Thomas Meiren; Thomas Burger
First Published on: 27 October 2009
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Determinants of change in service employment in the United States 1998–2005: findings based on a new classification of industries
William Beyers
First Published on: 27 October 2009
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Regional development and innovation: the role of services
Francisco Mas-Verdu;  Domingo Ribeiro Soriano; Salvador Roig Dobon
First Published on: 27 October 2009
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Competitiveness by design and inimitability through service: understanding the dynamics of firm-based competition in the West Midlands jewellery and lock industries
John R. Bryson; Michael Taylor
First Published on: 27 October 2009
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The stakeholder product brand and decision making in retail financial services
James Devlin
First Published on: 26 October 2009
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Strategies towards innovative services: findings from the German service landscape
Marcus Koelling;  Anne-Katrin Neyer; Kathrin M. Moeslein
First Published on: 23 October 2009
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Service recovery expectation model – from the perspectives of consumers
Wen-Bao Lin
First Published on: 20 October 2009
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Searching for latent class segments in technological services
Francisco Javier Rondan-Cataluña;  Manuel Jesus Sanchez-Franco; Angel Francisco Villarejo-Ramos
First Published on: 20 October 2009
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Relevant factors that affect service recovery performance
Wen-Bao Lin
First Published on: 20 October 2009
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