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The Service Industries Journal

This journal is listed in the ISI Social Science Citation Index under Management
Increasing to 14 issues in 2010
ISSN: 1743-9507 (electronic) 0264-2069 (paper)
Publication Frequency: 14 issues per year
Publisher: Routledge
Previously published as: Service Industries Review (0262-8546) until 1983
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Original Articles
Building customer trust and loyalty: an empirical study in a retailing context
Pi-Chuan Sun; Chia-Min Lin
First Published on: 12 March 2010
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Developing an effective strategic mix of corporate philanthropy
Namin Kim;  EuiSik Cho;  Youngchan Kim; Moonkyu Lee
First Published on: 12 March 2010
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From the ‘Hindu rate of growth’ to ‘unstoppable India’: has the services sector played a role?
Seema Joshi
First Published on: 10 March 2010
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Tourism expansion and corporate earnings in the tourism industry
Ming-Hsiang Chen; Hyun Jeong Kim
First Published on: 10 March 2010
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A multi-sector comparison of relational learning and information and communication technologies adoption
Juan-Gabriel Cegarra-Navarro;  Anthony K. P. Wensley; Eusebio-Ángel Martínez-Conesa
First Published on: 03 March 2010
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The effect of the Internet on front-line employee skills: exploring banking in Sweden and France
Sara Värlander; Anne Julien
First Published on: 03 March 2010
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Market delimitation, firm survival and growth in service industries
Ramón Rufín; Cayetano Medina
First Published on: 26 February 2010
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In search of e-service value: technology-exploitation vs. certainty-seeking online behaviours
Chien-Hsin Lin
First Published on: 26 February 2010
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The role of customer values in accepting information technologies in the public information service sector
Fang-Ming Hsu;  Tser-Yieth Chen; Shuwen Wang
First Published on: 19 February 2010
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Internal market orientation and its influence on the satisfaction of contact personnel
Vicent Tortosa-Edo;  Javier Sánchez-García; Miguel A. Moliner-Tena
First Published on: 17 February 2010
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Are there nonlinear relationships between the profitability of Portuguese service SME and its specific determinants?
Paulo Maçãs Nunes;  Zélia Silva Serrasqueiro; João Leitão
First Published on: 17 February 2010
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The rise of super-elite law firms: towards global strategies
Susan Segal-Horn; Alison Dean
First Published on: 12 February 2010
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Franchise partner selection decision making
Levent Altinay; Fevzi Okumus
First Published on: 12 February 2010
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Ageing-related services as a key element for social cohesion
José Luis Navarro-Espigares; Elisa Hernandez Torres
First Published on: 12 February 2010
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Market penetration strategies and the fee–performance relationship: the case of Spanish money mutual funds
Luis Muga; Rafael Santamaria
First Published on: 04 January 2010
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The effect of corporate reputations on customer perceptions and cross-buying intentions
Shih-Ping Jeng
First Published on: 04 January 2010
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The costs of lead bank–distressed borrower relationships: evidence from commercial lending in Taiwan
Tseng-Chung Tang
First Published on: 04 January 2010
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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Wansoo Kim;  Chihyung Ok; Kevin Patrick Gwinner
First Published on: 04 January 2010
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Climate perceptions and the customer orientation of frontline service employees
Filipe Jorge Coelho;  Mário Gomes Augusto;  Arnaldo Fernandes Coelho; Patrícia Moura Sá
First Published on: 04 January 2010
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International growth of banks: from competence-exploiting to competence-enhancing strategies?
Sergio Mariotti; Lucia Piscitello
First Published on: 04 January 2010
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Does organisational support promote citizenship? The moderating role of market-focused HRM
Mei-Ling Wang
First Published on: 04 January 2010
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Re-examining the risk–return relationship in banks using quantile regression
Ming-Yuan Leon Li
First Published on: 04 January 2010
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Exploring public house employee's perceptions of their status: a UK case study
Peter John Sandiford; Diane Seymour
First Published on: 04 January 2010
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Bank regulation and the process of internationalisation: A study of Japanese bank entry into London
John Barry Howcroft;  Rehan Ul-Haq; Richard Hammerton
First Published on: 04 January 2010
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Perceived power imbalance and customer dissatisfaction
Jungki Lee
First Published on: 10 December 2009
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