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The Service Industries Journal, Volume 14 Issue 2 1994

This journal is listed in the ISI Social Science Citation Index under Management
Increasing to 14 issues in 2010
ISSN: 1743-9507 (electronic) 0264-2069 (paper)
Publication Frequency: 12 issues per year
Publisher: Routledge
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Original Articles
Problems of Integration and Differentiation in the Management of ‘Bancassurance’
Glenn Morgan
Pages 153 – 169
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Management of Customer Expectations in Service Firms: A Study and a Checklist
Leyland F. Pitt; Barbara Jeantrout
Pages 170 – 189
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Services Marketing: the Case of Museums
Fiona Mclean
Pages 190 – 203
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Credit Cards: Haves, Have-Nots and Cannot-Haves
J. N. Crook;  L. C. Thomas; R. Hamilton
Pages 204 – 215
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Managing Urban Parks: User Perspectives and Local Leisure Needs in the 1990s
Stephen Page;  Kathryn Nielsen; Richard Goodenough
Pages 216 – 237
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The Performance of Proprietary Compared with Mutual Life Offices
Seth Armitage; Peter Kirk
Pages 238 – 261
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Strategies for Improving Field Service Operations Productivity and Quality
Donald F. Blumberg
Pages 262 – 277
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Current Research
Pages 278 – 284
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Book Reviews
Book Reviews
Peter Cullen
Pages 285 – 286
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Book Reviews
Peter Cullen
Pages 286 – 287
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Book Reviews
David Leslie
Pages 288 – 289
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Book Reviews
David Leslie
Pages 290 – 294
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Book Reviews
Roy C. Wood; David Leslie
Pages 289 – 290
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Book Reviews
David Leslie
Pages 294 – 296
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Book Reviews
John Latham; Sotiris Tsolacos
Pages 296 – 298
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