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Original Articles
Introduction
Derek Edwards
Pages 1 – 7
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Self-Help in Calls for Help With Problem Neighbors
Derek Edwards; Elizabeth Stokoe
Pages 9 – 32
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Rights and Responsibilities in Calls for Help: The Case of the Mountain Glade Fire
Geoffrey Raymond; Don H. Zimmerman
Pages 33 – 61
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Troubles Announcements and Reasons for Calling: Initial Actions in Opening Sequences in Calls to a National Children's Helpline
Michael Emmison; Susan Danby
Pages 63 – 87
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Crying Receipts: Time, Empathy, and Institutional Practice
Alexa Hepburn; Jonathan Potter
Pages 89 – 116
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Memory in Interaction: An Analysis of Repeat Calls to a Home Birth Helpline
Rebecca Shaw; Celia Kitzinger
Pages 117 – 144
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