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Viewpoints
Editorial: Consumerism in public services
Catherine Needham
Pages 79 – 81
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Debate: Customers versus citizens—does the language matter?
Pat Barrett
Pages 81 – 83
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Debate: Reforming the governance of the NAO
David Heald
Pages 83 – 85
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Theme: Consumerism in public services
Are all consumers the same? Choice in health, social care and education in England and elsewhere
Marianna Fotaki
Pages 87 – 94
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Patient choice in the NHS: what is the effect of choice policies on patients and relationships in health economies?
Ian Greener; Russell Mannion
Pages 95 – 100
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Consumerism and control: evidence from Swedish central government agencies
Sven Modell; Fredrika Wiesel
Pages 101 – 108
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Are satisfied citizens willing to pay more? Public sector consumerism as equitable social exchange
Brian K. Collins; Hyun Joon Kim
Pages 109 – 116
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The consumerism of ‘voice’ in Norwegian health policy and its dynamics in the transformation of health services
Tone Alm Andreassen
Pages 117 – 122
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‘Citizen-centred’ public services: contestability without consumer-driven competition?
Steve Martin; Adrian Webb
Pages 123 – 130
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Non-theme article
The measurement of turnaround management strategies in local authorities
Itai Beeri
Pages 131 – 136
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