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IIE Transactions, Volume 41 Issue 6 2009

From the Institute of Industrial Engineers
Free Access to Highly-Cited Articles!
ISSN: 1545-8830 (electronic) 0740-817X (paper)
Publication Frequency: 12 issues per year
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ORIGINAL ARTICLES
Staffing multi-skill call centers via search methods and a performance approximation
Athanassios N. Avramidis;  Wyean Chan; Pierre L'Ecuyer
Pages 483 – 497
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Computing protection level policies for dynamic capacity allocation problems by using stochastic approximation methods
Alexander Erdelyi; Huseyin Topaloglu
Pages 498 – 510
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Production control with backlog-dependent demand
Stanley B. Gershwin;  Bariş Tan; Michael H. Veatch
Pages 511 – 523
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Benefits of cross-training in a skill-based routing contact center with priority queues and impatient customers
Mahvareh Ahghari; Bariş Balc�oĝlu
Pages 524 – 536
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A survey of issues in biomanufacturing research
Hank Grant; Stan Settles
Pages 537 – 545
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Pooling strategies for call center agent cross-training
Eylem Tekin;  Wallace J. Hopp; Mark P. Van Oyen
Pages 546 – 561
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A decomposition approximation for three-machine closed-loop production systems with unreliable machines, finite buffers and a fixed population
N. Maggio;  A. Matta;  S. B. Gershwin; T. Tolio
Pages 562 – 574
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A sequential stochastic passenger screening problem for aviation security
Laura A. McLay;  Sheldon H. Jacobson; Alexander G. Nikolaev
Pages 575 – 591
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