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Relationship Marketing in Professional Services A Study of Agency-Client Dynamics in the Advertising Sector

Author: Aino Halinen
ISBN: 978-0-415-14607-4 (hardback) 978-0-203-02551-2 (electronic)
No. of pages: 375
Publisher: Routledge, UK

Summary

Relationship marketing is one of the most challenging marketing concepts of the decade. In a five-year 'fly on the wall' case study, Halinen explores the relationship between a Helsinki advertising agency and its international client.
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